Last updated: June 23, 2026

Terms of Service

Contents

1. Acceptance of these Terms
2. Who may use the Services
3. Your account
4. Products, memberships, and subscriptions
5. Separate programs and services
6. Pricing, payment, and taxes
7. Orders, shipping, and risk of loss
8. Returns and refunds
9. Health and medical disclaimer
10. User content and reviews
11. Intellectual property
12. Prohibited uses
13. Third-party links and services
14. Disclaimer of warranties
15. Limitation of liability
16. Indemnification
17. Dispute resolution and arbitration
18. Suspension and termination
19. Changes to these Terms
20. General
21. How to contact us

1. Acceptance of these Terms

By using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and all policies referenced in them. We may update these Terms from time to time as described in the Changes to these Terms section. Your continued use of the Services after an update takes effect means you accept the revised Terms.

2. Who may use the Services

You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and complete. The Services are intended for adults and are not directed to children.

3. Your account

You may need to create an account to use certain features or to purchase products and memberships. You are responsible for keeping your account information accurate and for maintaining the confidentiality of your login credentials. Your account is protected by a password you create, which is stored in encrypted form and is not visible to us. You are responsible for activity that occurs under your account, and you agree to notify us promptly of any unauthorized use. We may suspend or close accounts as described in the Suspension and termination section.

4. Products, memberships, and subscriptions

We sell dietary supplements and other wellness products, and we offer memberships that may include products, content, community access, and other benefits. Product descriptions, images, and benefit lists are provided to help you understand what you are purchasing and may be updated from time to time. We try to describe products accurately, but we do not warrant that descriptions or other content are error-free.

Subscriptions and automatic renewal

Some products and memberships are offered on a recurring, automatically renewing subscription basis. When you enroll, you authorize us and our payment processor to charge your payment method on a recurring basis (for example, monthly) at the then-current price, plus any applicable taxes, until you cancel. We will disclose the billing frequency and price before you enroll.

Your subscription automatically renews at the end of each billing period unless you cancel before the next renewal. You can cancel at any time through your account or by contacting us at cs@drgoodenowe.com. Cancellation takes effect at the end of your current billing period, and you will keep access through that period unless stated otherwise. Except where required by law, amounts already charged are non-refundable. We may change subscription pricing or benefits on a going-forward basis, with advance notice where required by law.

5. Separate programs and services

Certain products, programs, and services are offered under a separate written agreement. Where you enter into a separate agreement for such a product, program, or service, that agreement governs your participation in it, and to the extent it conflicts with these Terms, the separate agreement controls for that product, program, or service.

6. Pricing, payment, and taxes

Prices are shown in U.S. dollars unless stated otherwise and may change at any time before you place an order. You are responsible for any applicable taxes, shipping, and handling, which are calculated and displayed at checkout. Payment is processed by a third-party payment processor; by submitting an order, you authorize the charge to your selected payment method and confirm that you are authorized to use it. If a price or other error is discovered after you place an order, we may cancel the order and refund any amount charged.

7. Orders, shipping, and risk of loss

Your order is an offer to purchase. We may accept or decline any order, limit quantities, or cancel an order at our discretion, including where we suspect fraud or an error. A contract of sale is formed only when we confirm shipment. Shipping times are estimates and are not guaranteed. Unless required otherwise by law, title and risk of loss pass to you when the products are delivered to the carrier.

8. Returns and refunds

Aside from subscription cancellations described above, returns and refunds are governed by our Refund Policy, which is incorporated into these Terms by reference. For health and safety reasons, some products may be non-returnable once opened. Please review the Refund Policy before purchasing.

9. Health and medical disclaimer

Our products are dietary supplements and wellness products. Statements about our products have not been evaluated by the U.S. Food and Drug Administration (FDA) or any other regulatory authority. Our products are not intended to diagnose, treat, cure, or prevent any disease.

The Services — including product descriptions, educational materials, community discussions, assessments, measurements, reports, and other content — are provided for general wellness and informational purposes only. They are not medical advice and are not a substitute for the advice, diagnosis, or treatment of a qualified healthcare professional.

Always consult your physician or another qualified health provider before starting any supplement, dietary, exercise, or wellness program, and especially if you are pregnant or nursing, take medication, or have a medical condition. Never disregard or delay seeking professional medical advice because of something you have read or accessed through the Services. If you think you may have a medical emergency, contact your physician or emergency services immediately.

Individual results vary and are not guaranteed. Nothing in the Services is a promise or guarantee of any particular health outcome.

10. User content and reviews

You may be able to submit reviews, comments, photos, questions, and other content (“User Content”). You retain ownership of your User Content, but you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, display, adapt, and distribute it in connection with the Services and our marketing. You are responsible for your User Content and represent that you have the rights to share it and that it is not unlawful, misleading, infringing, or harmful. We may remove or decline to publish User Content at our discretion and are not responsible for content submitted by others.

11. Intellectual property

The Services and their content — including text, graphics, logos, product names, images, and software — are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own non-commercial use. You may not copy, modify, distribute, sell, reverse-engineer, or create derivative works from the Services or our content without our prior written permission. All rights not expressly granted are reserved.

12. Prohibited uses

You agree not to:

• use the Services for any unlawful, fraudulent, or harmful purpose;
• resell, redistribute, or commercially exploit our products or content without authorization;
• interfere with or disrupt the Services, or attempt to gain unauthorized access to any system or account;
• upload viruses or malicious code, or scrape or harvest data from the Services using automated means without permission;
• infringe the intellectual property or other rights of others, or post content that is unlawful, defamatory, or misleading; or
• misrepresent your identity or impersonate any person or entity.

13. Third-party links and services

The Services may link to or rely on third-party websites, products, and services that we do not control, including our payment processor and other providers. We are not responsible for third-party content or practices, and your use of third-party services is subject to their terms. Links do not imply our endorsement.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Services and all products and content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any content is accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

15. Limitation of liability

To the fullest extent permitted by law, in no event will Perpetual Health or its officers, members, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill, arising out of or relating to your use of the Services or any products, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for all claims relating to the Services or any product will not exceed the greater of the amount you paid to us for the product or service giving rise to the claim during the twelve (12) months before the event, or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless Perpetual Health and its officers, members, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your User Content, your violation of these Terms, or your violation of any law or the rights of a third party.

17. Dispute resolution and arbitration

Please read this section carefully — it affects your legal rights.

Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to the arbitration agreement below, the exclusive venue for any dispute that proceeds in court will be the state or federal courts located in Riverside County, California, and you consent to their jurisdiction.

Informal resolution. Before starting an arbitration, you agree to first contact us at cs@drgoodenowe.com and give us a chance to resolve the dispute informally within 30 days.

Binding arbitration. Except as set out below, any dispute arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by a recognized arbitration provider, such as the American Arbitration Association (AAA), under its Consumer Arbitration Rules then in effect. The arbitration will take place in Riverside County, California, or by remote means, or at another location you and we agree to.

Class-action and jury-trial waiver. You and we agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You and we waive any right to a jury trial.

Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by emailing cs@drgoodenowe.com within 30 days of first accepting these Terms and stating that you wish to opt out. Opting out will not affect any other part of these Terms.

18. Suspension and termination

We may suspend or terminate your access to the Services, or close your account, at any time if we believe you have violated these Terms or to protect the Services, other users, or our rights. You may stop using the Services at any time and may cancel any subscription as described above. Sections of these Terms that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.

19. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, where required, provide additional notice. Changes apply going forward, and your continued use of the Services after they take effect means you accept the revised Terms.

20. General

These Terms, together with the Privacy Policy, Refund Policy, and any other policies or agreements referenced here, are the entire agreement between you and us regarding the Services and replace any prior agreements on this subject. If any provision is found unenforceable, the remaining provisions stay in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

21. How to contact us

If you have questions about these Terms, please contact us: