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Help & FAQ

Plasmalogen Engage Program — questions, answered

Everything you might want to know about the program, the products, your membership, payments, shipping, and support.
If you don't find your answer here, our team will be happy to help.

The program

What is the Plasmalogen Engage Program?

It's a monthly membership and the entry point to Dr. Goodenowe Perpetual Health. Each month you receive a full supply of Omega-3 and Omega-9 plasmalogen precursors, along with access to the Engage platform: Dr. Goodenowe's library of lectures and a community of members sharing their own experiences. The idea is simple, to supply the building blocks your cells use to maintain their structure and function.*

What's included in my membership?

Four bottles of Omega-3 Plasmalogen and four bottles of Omega-9 Plasmalogen each month, a copy of Dr. Goodenowe's book, Breaking Alzheimer's, access to the Engage educational library, membership in the Engage community, and ongoing rewards on your membership for staying engaged.

What is Breaking Alzheimer's About?

It's Dr. Goodenowe's book, documenting his research journey and the biochemistry behind his work in lipid biology and plasmalogens. Although Alzheimer's appears in the title and is where the book begins, it isn't only about that one condition. It's really about the broader science of plasmalogens, cell membranes, and how the body builds and maintains its own health, ideas that reach across brain health and healthy aging in general.

The book is offered as educational reading and reflects the author's own research and views, not medical or product advice. The plasmalogen products are not intended to diagnose, treat, cure, or prevent any disease.*

Who is the Plasmalogen Engage Program for?

Anyone interested in supporting their long-term cellular and brain health and learning the science of plasmalogens. It's designed as an entry-level program, so no special background is needed to begin.

Is this a medical or treatment program?

No. The Plasmalogen Engage Program is a self-directed, educational wellness program. It does not provide medical care, diagnosis, or treatment, and it isn't a substitute for guidance from your own health professional.

What is the Engage platform?

It's your online hub for the program: a growing library of Dr. Goodenowe's lectures and educational content about plasmalogens, plus a private community where members connect and share their experiences.

Do I need a health or science background to join?

Not at all. The educational content is made for everyone, and you can go as deep as you like at your own pace.

What does "perpetual health" mean?

It's the philosophy behind Dr. Goodenowe's work. Rather than focusing on disease, it looks at how the body maintains its own health and what it needs to keep doing so. The Plasmalogen Engage Program is the first step into that approach.

Plasmalogen Products

What are plasmalogens?

Plasmalogens are a class of phospholipids found in virtually every cell of the body, and they're especially concentrated in the brain, nervous system, heart, and immune system. They help maintain the structure of cell membranes and support the way cells communicate.*

What's the difference between Omega-3 and Omega-9 Plasmalogens?

Omega-3 Plasmalogens supply precursors the body uses to make DHA plasmalogens, which are concentrated in brain gray matter and nerve cells. Omega-9 Plasmalogens supply precursors for omega-9 plasmalogens, concentrated in brain white matter and the glial cells that support nerve cells. The two work together, which is why both are included in the program.*

What's in the products?

Omega-3 Plasmalogen Oil contains Omega-3 plasmalogen precursors with clove oil and cinnamon bark oil. Omega-9 Plasmalogen Oil contains Omega-9 plasmalogen precursors with no other added ingredients. The full Supplement Facts and ingredients are printed on each label.

Do the products come as oils or capsules?

Dr. Goodenowe's plasmalogens are available as oils and as capsules. You can select your preferred format. The formula is the same.

How do I take the products?

Each product's label includes its usage directions. The Engage Program isn't a prescribed regimen, simply follow the directions on the bottle and take your plasmalogens consistently as part of your daily routine.

Any tips for taking the oil?

If you're not keen on the taste of the raw oil, you can add your serving to mango juice or a smoothie.

How should I store the products?

Please follow the storage guidance printed on each label, generally a cool, dry place away from direct sunlight.

Are the products tested for quality, and where are they made?

Our plasmalogen products are produced to high quality standards. If you have specific questions about sourcing or testing, please contact us and we'll be happy to help.

Do the products contain allergens? Are they vegan or gluten-free?

Please check the Supplement Facts and ingredient list on each label for the most accurate information. If you have a specific allergy concern, talk with your health professional before use.

Are there any side effects?

We're not able to provide medical advice. If you have questions about whether a dietary supplement is right for you, or if you have any concerns while using it, please talk with your health professional.

Can I take this with my medications, or if I'm pregnant or have a health condition?

Because everyone's situation is different, we can't give medical advice. Please consult your health professional before starting any new dietary supplement, especially if you take medication, are pregnant or nursing, or have a health condition.

Can the program help with a specific health condition?

We can't make claims about specific health conditions, and the products are not intended to diagnose, treat, cure, or prevent any disease. The program is about supplying nutritional building blocks that support normal cellular structure and function. For anything related to a medical condition, please consult your health professional.*

Is the product a drug, or is it FDA approved?

These are dietary supplements, not drugs, and dietary supplements are not approved by the FDA. These statements have not been evaluated by the Food and Drug Administration, and the products are not intended to diagnose, treat, cure, or prevent any disease.

How soon will I notice anything?

Everyone is different, and individual experiences vary with age, overall health, and consistency over time. The program is about giving your cells a steady supply of building blocks day after day, rather than a quick change.*

Pricing & rewards

How much does the Engage Program cost?

The membership is $900 per month, which is 25% off the $1,200 retail price of the same monthly supply. Your monthly supply, Engage platform access, and community are all included.

How do the Engage rewards work?

Your $900 price is already 25% off retail. From there you can save more by staying engaged: complete your baseline check-in and your third month is 50% off ($450), and after your first three months, complete a quick monthly check-in to take $100 off that month ($800).

What is a check-in?

A check-in is a short, self-guided survey where you share how you're doing in your own words. It helps you track your own experience over time, and it helps us shape the educational content and community we share with members. It isn't a medical assessment.

When do I get the 50% off?

Your baseline check-in arrives in your welcome email when you join. Once you complete it, your third month is 50% off.

How do I get the $100 monthly discount?

After your first three months, complete the monthly check-in and you'll get $100 off that month's membership. You can do this every month you complete a check-in.

What happens if I miss a check-in?

Nothing changes with your membership, you simply won't receive that particular discount for that month. You can pick the check-ins back up anytime to start saving again.

Are the discounts applied automatically, or do I need a code?

No codes needed. Once your check-in is recorded, the discount is applied to the relevant payment.

How much can I save in a year?

Members who complete every check-in save about $1,350 in their first year, on top of the standing 25% discount already built into the $900 price.

Will my monthly price ever go up?

Your standing membership price is $900 per month. If anything about pricing were ever to change, we'd let you know in advance.

Orders & payment

How do I join?

Simply select your preferred formula, and complete checkout. Your welcome email contains membership information, Engage access and a link to your baseline check-in.

What payment methods do you accept?

We accept major credit and debit cards, processed securely at checkout.

When will I be charged?

You're charged when you start your membership, then automatically on the same date each month for as long as your subscription is active.

Is my payment information secure?

Yes. Payments are handled through a secure, encrypted payment gateway, and we don't store your full card details.

Can I buy the products as a one-time purchase?

The Plasmalogen Engage Program is a monthly membership, which is how you receive both the products and the platform at the member price. We do not offer one time purchases at this time.

Will I receive an order confirmation?

Yes. You'll get an order confirmation receipt and an email confirmation when you join and each time your monthly order is processed.

How is sales tax handled?

Sales tax if applicable is included in the cost.

Subscription

How does the subscription work?

It's a monthly subscription. You're billed monthly, your supply ships to you each month, and you keep continuous access to the Engage platform and community.

How do I manage my subscription?

You can manage everything from your account, including your shipping address, payment method, and subscription status. If you need a hand, contact us anytime.

Can I pause or skip a month?

Yes, you can pause or skip from your account when you need to. Just make the change before your next billing date.

How do I cancel, and is there a minimum commitment?

You can manage or cancel your subscription from your account any time. There is no minimum committment. Although we dont recommend ending before the 3 month mark as it could take up to 3 months to start noticing any benefits.

How do I update my payment method or shipping address?

Log in to your account and update your payment or shipping details there. Changes apply to your next order, so please update before your next billing date.

I cancelled — can I rejoin later?

Yes, you're welcome back anytime. Just start the program again from the program page.

Will I be reminded before each charge or shipment?

You'll receive an email around each monthly order so you're never caught off guard.

Shipping

Where do you ship?

We ship to most countries.
We do NOT ship to the following countries: Brazil, China, Croatia, Germany, Mexico, Portugal, Spain and Thailand.

How much does shipping cost?

U.S shipping is free via standard UPS.
For International orders we offer UPS Worldwide Expedited shipping. Rates are calculated at checkout based on your address and the order’s weight and dimensions.

How long will delivery take?

Delivery time depends on your location. Once your order ships, you'll receive a confirmation with tracking.

When does my monthly order ship?

Your order is prepared after each monthly payment, and you'll get a shipping confirmation once it's on its way.

How do I track my order?

When your order ships, we'll email you tracking information so you can follow its progress.

Do you ship internationally? Will there be customs or duties?

If international shipping is available to you, it will appear at checkout. Any customs fees or import duties are set by your country and are the recipient's responsibility.

Can I change my shipping address?

Yes. Update your address in your account before your next billing date so your next order goes to the right place.

My order is late, lost, or arrived damaged — what should I do?

Please contact us with your order number and we'll make it right.

Returns & support

What is your return and refund policy?

Because these are consumable health products, returns may be limited. Please see our Refund Policy for full details, or contact us with any questions.

What if I'm not satisfied?

We want you to be happy with your membership. Reach out to us and we'll do our best to help.

My product arrived damaged or incorrect.

Contact us with your order number, and a photo if possible, and we'll arrange a replacement or another solution.

How do I contact you?

Email us at perpetualhealthservices@drgoodenowe.com and our team will be glad to help.

I need help logging into the Engage platform.

If you're having trouble accessing the platform or community, contact us and we'll get you sorted out.

Can someone tell me if the program is right for me?

We're happy to answer questions about how the program works and what's included. For guidance about your personal health, please consult your health professional, as we don't provide medical advice.

Privacy

What do you do with my check-in responses?

Your responses help you track your own experience and help us improve the educational content and community we offer. We handle your information according to our Privacy Policy.

Is my personal information kept private?

Yes. We treat your information with care and use it in line with our Privacy Policy, and we don't sell your personal information.

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Still have a question? Email us at perpetualhealthservices@drgoodenowe.com and we'll be glad to help.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. The Plasmalogen Engage Program is a self-directed, educational wellness program and does not provide medical care, diagnosis, or treatment. Individual experiences vary.