Last updated: June 23, 2026

Shipping Policy

Where we ship

We ship within the United States and offer international shipping for an additional fee. At this time, we are not able to ship to the following countries: Brazil, China, Croatia, Germany, Mexico, Portugal, Spain, and Thailand.

Unless otherwise noted at checkout, you are responsible for all shipping and delivery charges, and for any customs clearance fees, duties, and taxes on your initial order and any subsequent orders.

Processing and shipping times

All shipping and turnaround times are estimates. In-stock orders generally ship within 3–7 business days. Weekends and public holidays do not count as business days. Our products are made in small batches, so if an item is not in stock when you order, it may ship within 2–12 weeks. We will keep you informed if there is a delay.

Carrier and tracking

Most orders ship via UPS. UPS operates independently from Perpetual Health, and once a package leaves our facility it is in the care and control of UPS. For delivery status, address changes, estimated delivery dates, or expedited delivery requests, please contact UPS Customer Service directly. We are glad to help if a package is delayed in customs or needs documentation from our team.

Lost, misdelivered, or damaged shipments

If UPS has lost your package or delivered it to the wrong address, please file a claim with UPS first, then contact us at cs@drgoodenowe.com and we will work with you to resolve it as quickly as possible.

All shipping times are estimates, and we are not responsible for any consequential damages resulting from a delay in shipment or delivery. We assume no monetary liability for errors, delays, or damage that occur during shipping, as transit damage and delivery are the responsibility of the carrier or the company fulfilling the delivery. If your order arrives damaged, we will assist you in opening an investigation and claim for damages and compensation with the carrier and help bring it to a resolution.

If your order arrives damaged or defective, you may also be eligible for a refund or replacement under our Refund Policy.

Returns and exchanges

Returns, exchanges, and refunds — including for products ordered in error — are handled under our Refund Policy. Please review it for eligibility, timeframes, and how to start a return.