Subscription and Cancellation Policy
SUBSCRIPTION AND CANCELLATION POLICY
Last updated: July 25, 2026
This policy explains how the Plasmalogen Engage Program membership works,
how billing and renewals are handled, and how to change or cancel your
membership at any time. It applies to subscription purchases made through
drgperpetualhealth.com from Dr. Goodenowe Perpetual Health LLC.
Read this alongside our Terms of Service, Refund Policy, Shipping Policy,
and Privacy Policy.
1. WHAT YOUR MEMBERSHIP INCLUDES
The Plasmalogen Engage Program is a monthly membership. Each month you
receive:
- Four bottles of Omega-3 Plasmalogen Precursors
- Four bottles of Omega-9 Plasmalogen Precursors
- Access to the Engage education platform
- Membership in the Engage community
You choose your preferred formula, oil or softgels, when you join. Your
membership continues in that formula for as long as you remain enrolled.
2. PRICE AND BILLING
Your membership is $900.00 USD per month.
Sales tax is not included in the membership price. Any applicable tax is
calculated at checkout and shown to you before you confirm your order, and
is applied to each renewal in the same way.
When you join, your payment method is charged $900.00 plus any applicable
tax, and your first shipment is prepared. Your membership then renews
automatically on the same date each month, and your payment method is
charged on each renewal date. Your supply ships after each successful
payment.
If your renewal date falls on a day that does not occur in a given month,
your renewal is processed on the last day of that month.
Shipping charges are described in our Shipping Policy.
3. YOUR AUTHORIZATION
By enrolling, you authorize Dr. Goodenowe Perpetual Health LLC to charge
your payment method $900.00 per month, plus any applicable tax, on a
recurring basis until you cancel.
This authorization continues until you cancel your membership. There is no
minimum term, no contract period, and no cancellation fee.
You may withdraw this authorization at any time by cancelling, as described
in Section 6.
4. YOUR MEMBERSHIP DETAILS
Your membership details, including your renewal amount, your next renewal
date, and your order history, are available at any time by logging in to
your account. You also receive an order confirmation by email each time a
payment is processed and a shipment is prepared.
We recommend reviewing your renewal date in your account after you join, so
you know when your next charge will occur.
5. CHANGING YOUR MEMBERSHIP
You can make the following changes from your account, or by contacting us:
- Skip an upcoming shipment
- Pause your membership and resume when you choose
- Change your shipping address
- Update your payment method
Make any change before your next renewal date so it applies to that
shipment. Changes made after a renewal has been processed apply to the
following month.
Your formula selection and your renewal date are set when you join and
cannot be changed afterward. If you need a different formula, you can
cancel your membership and enroll again in the formula you prefer.
6. CANCELLING YOUR MEMBERSHIP
You can cancel at any time. There is no minimum term and no cancellation
fee.
To cancel online, log in to your account, open your subscription, and select
Cancel. Your cancellation is processed immediately and you receive a
confirmation by email.
You can also cancel by emailing cs@drgperpetualhealth.com. We will process
your cancellation and confirm it by email. Cancelling by email is optional.
You can complete the entire process online without contacting us.
We do not require you to speak with anyone, complete a survey, or provide a
reason in order to cancel.
Once you cancel, no further charges are made to your payment method. Your
access to the Engage platform and community continues through the end of
the month you have already paid for.
You are welcome to rejoin at any time.
7. ORDERS ALREADY IN PROCESS
If you cancel before your renewal date, you are not charged again and no
further shipment is sent.
If you cancel after a renewal has been charged, that month's shipment is
sent to you and your membership ends after it. You are not charged again.
If a shipment has already left our facility, it cannot be recalled. Returns
of shipped product are handled under our Refund Policy.
8. IF A PAYMENT FAILS
If a renewal payment does not go through, we notify you by email and try the
charge again over the following days.
If payment cannot be completed, your membership is paused and no shipment is
sent. You can restore it at any time by updating your payment method in your
account.
We do not send product before payment clears.
9. CHANGES TO THE PRICE OR THE TERMS
If we change the membership price or make a material change to these terms,
we notify you by email at least 30 days before the change takes effect. The
notice will state the new price or terms and the date they begin.
You may cancel at any point before that date. No changed price is charged to
you without notice.
10. REFUNDS AND RETURNS
Refunds and product returns are governed by our Refund Policy. Cancelling
your membership stops future charges and is separate from any refund request
for product already shipped.
11. SHIPPING
Shipments are sent after each successful payment. Delivery times, carriers,
costs, and the list of countries we do not ship to are set out in our
Shipping Policy. Confirm that we ship to your destination before enrolling.
12. HOW WE CONTACT YOU
We use the email address on your account for order confirmations, renewal
notices, shipping updates, payment issues, and notices about changes to
these terms. These messages are part of your membership and are sent
regardless of your marketing email preferences. Keep your email address
current in your account.
13. CONTACT US
Dr. Goodenowe Perpetual Health LLC
43320 Business Park Dr. Ste. B105
Temecula, CA 92590
info@drgperpetualhealth.com
cs@drgperpetualhealth.com
1-888-593-2601
14. GOVERNING LAW
This policy is governed by the laws of the State of California, without
regard to its conflict of law provisions.